When unpacking a new product with a direct-to-garment (DTG) print, you may notice a vinegar-like odor or an off-white residue. Don't worry, that's not uncommon - it comes from a fixative applied during the printing process and it's not permanent.

Fixer (also known as pre-treatment) is used for all DTG prints across the industry. It helps the ink adhere to the fabric, and without it the ink would peel off the garment.

The solution is simply to wash the garment! Neither the residue nor the smell is permanent and both should go away after one wash. If the discoloration is noticeable, the QC team will include a card explaining that it is from the fixative and how to dissolve it.

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